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Business Process Analyst

The incumbent is responsible for documenting and mapping business processes and analysing and identifying opportunities for business process improvements. In addition, the incumbent will support the redesign of HR processes and implementation of optimized and new processes.

Working relationships


  1. Project Implementation Team
  2. Process Optimization Unit 
  3. All project units



  1. MPA stakeholders
  2. Subject Matter Experts

Physical Requirements and Work Environment

May entail off site obligations.

Reports to: 
Business Process Reengineering Lead
Supervision given to: 
Duties and Responsibilities: 
  1. Thoroughly documents existing business processes across various departments or functions.
  1. Utilizes data analytics and process analysis skills to assess the effectiveness and efficiency of current business processes.
  1. Identifies areas where processes can be improved to enhance productivity, reduce costs or better meet business objectives.
  1. Redesigns processes for workflow optimization.
  1. Supports the implementation of redesigned or new processes, ensuring smooth transition and adoption.
  1. Creates detailed process maps or flowcharts to visually represent current and proposed workflows.
  1. Supports continuous improvement initiatives.
  1. Performs other related duties as required. 
Minimum Experience and Training: 

1. Seven (7) years’ experience working in a high quality project driven environment.

2. Three (3) years’ experience in the documenting and reviewing of complex business process.

3.Three (3) years’ experience using process mapping and modelling techniques.

4. Demonstrated experience reengineering business processes.

Skills and Abilities: 

Technical Competencies

  • Data Analytics and Process Analysis Skills
  • Knowledge of Process Improvement Methodologies
  • Problem Solving Skills
  • Process Mapping Expertise
  • Knowledge of Applications, Tools, and Techniques


Behavioural Competencies

  • Leadership and Team Management Skills
  • Adaptability and Flexibility Skills
  • Time Management Skills
  • Communication, Interpersonal Relations, and Stakeholder Relations Skills

1. Bachelor Degree in Business Administration, Business Management, Project Management or Social Science from a recognised University.

2. Specialized certification in Business Process Management.

3. Post graduate qualifications would be an asset.