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Business System Analyst

The incumbent is responsible for analysing the business processes, user and data requirements and translating those into detailed functional and technical solutions, configured to meet business requirements.


Portfolio Management Office

Working Relationships


1. eHCM Project Implementation Team


1. MPA stakeholders

2. Subject Matter Experts

Physical Requirements and Work Environment

May entail off site obligations.

Required degree level: 
Bachelor’s Degree
Reports to: 
Senior Developer
Supervision given to: 
Duties and Responsibilities: 

Reviews and analyses existing business processes and systems to identify areas for improvement and optimization.

Engages with stakeholders to gather user requirements and understand data needs for effective system design.

Translates user and data requirements into detailed functional and technical solutions that align with business objectives.

Configures systems according to the identified solutions ensuring they meet business requirements and are technically sound.

Analyses systems thoroughly to identify strengths, weaknesses and opportunities for enhancement.

Collaborates with the testing team to define test cases and scenarios, facilitates user acceptance testing, identifies and documents defects and issues encountered during testing.

Develops and manages system requirements, ensuring they are documented, tracked and properly addressed throughout the project lifecycle.

Creates visual representations of business processes and systems to facilitate understanding and identify areas for improvement.

Assesses potential risks associated with proposed solutions and system changes and develops strategies to mitigate them effectively.

Performs other related duties as required. 

Minimum Experience and Training: 

Minimum Training and Experience

1. Seven (7) years’ experience working in a high quality project driven environment.

2. Three (3) years’ experience with critical business analysis and solution identification.

3. Demonstrated experience delivering innovative business solutions that optimise user experience.

Skills and Abilities: 

Technical Competencies

Data Analytics and Business Analysis Skills

System Interrogation and Analysis Expertise

System Needs Requirements Management

Business Process Mapping Skills

Risk Assessment Skills


Behavioural Competencies

Leadership and Team Management Skills

Adaptability and Flexibility Skills

Time Management Skills

Communication, Interpersonal Relations, and Stakeholder Relations Skills


Academic Qualifications

1. Bachelor Degree in Computer Science, Information Technology, Management Information Systems, Business Administration, Business Management, Social Science from a recognised University.

2. Specialized certification in Business Analysis.

3. Post graduate qualifications would be an asset.