The incumbent is responsible for configuration and deployment of a suite of cloud application, management of user accounts, permissions, and access for various system users.
Unit
Portfolio Management Office
Working relationships
Internal
1. Project Implementation Team
2. Systems Configuration Unit
3. All project units
External
1. MPA stakeholders
2. Subject Matter Experts
Physical Requirements and Work Environment
May require availability outside of standard working hours.
Configures and deploys cloud applications, ensuring it meets the organization's requirements and standards.
Creates, manages, and maintains user accounts within the applications, ensuring appropriate permissions and access levels are assigned based on job roles and responsibilities.
Ensures data security and compliance with organizational policies, via regular reviews and updates of permissions and access controls for various system users.
Oversees projects related to system configuration, deployment, upgrades and enhancements, ensuring they are completed on time and within budget.
Performs routine system maintenance tasks, including software updates, patches and backups, to ensure the applications operates smoothly and securely.
Develops and implements disaster recovery plans and procedures, to minimize downtime and ensure data integrity in the event of system failures or disasters.
Implements and enforces security measures to protect sensitive HR data stored within the application, including encryption, access controls and intrusion detection systems.
Monitors cloud resources capacity and consumption.
Provides technical support and troubleshooting assistance to system users, resolving issues promptly to minimize disruptions to HRM operations.
Performs other related duties as required.
1. Seven (7) years’ experience working in a high quality project driven environment.
2. Three (3) years’ experience with system support, troubleshooting and maintenance.
3. Demonstrated experience working with servers, cloud, networks, enterprise software and security systems.
Technical Competencies
Project Management
System Maintenance
Disaster Recovery Planning
Security Management
Technical Support
Behavioural Competencies
Leadership and Team Management Skills
Adaptability and Flexibility Skills
Time Management Skills
Communication, Interpersonal Relations, and Stakeholder Relations Skills
Academic Qualifications
1. Bachelor Degree in Information Technology, Management Information Systems or Social Science from a recognised University.
2. Specialized certification in Systems Administration.
3. Post graduate qualifications would be an asset.